Switch from VOXI to Lebara and keep your number using a PAC code

Ofcom’s policies have made it extremely quick and easy to switch and transfer your VOXI number to Lebara.

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It’s completely free to transfer your number - you simply need to request a PAC code from VOXI by sending a text message, which takes no more than 2 minutes to arrive. Once you’ve handed the PAC code to Lebara, the switching process will take no more than 1 to 2 working days to complete.

If you want to join Lebara and get a brand new phone number, without keeping your existing VOXI number, the process is almost identical - the only difference being you will need to request a STAC code instead of a PAC code.

Joining Lebara from VOXI

Joining Lebara and transferring your number from VOXI is a very easy process, and should take no more than 1 to 2 working days.

You simply need to request a free PAC code from your VOXI number, and hand it to Lebara.

You can hand your PAC code to Lebara at the time of ordering a new Lebara phone or Lebara SIM, or you can do this after you’ve received your order. When you choose to do this is up to you - it doesn’t make a difference.

After you’ve handed your PAC code to Lebara, your number will be transferred to Lebara within 1 to 2 working days, and your account with VOXI will automatically be closed.

1. Request a PAC code from VOXI

Requesting a PAC code from VOXI is quick and free. The easiest way to do this is via text:

1. Text: From your VOXI number, text PAC to 65075 for free. You will receive a reply within 2 minutes, containing your PAC code
2. Phone: From your VOXI number, call 0808 0057 451

You will have 30 days to hand your PAC code to Lebara, after which it will expire and you will need to request another one from VOXI.

Note: If you wish to switch to Lebara, but you want a brand new number without keeping your VOXI number, you need to request a STAC code rather than a PAC code from VOXI. You can do this by texting STAC to 75075 instead.

2. Order a new phone or SIM from Lebara

If you haven’t yet ordered a new SIM or phone with Lebara, you can find the cheapest Lebara deals through our comparison tools:

• Compare Lebara SIM only deals

You can also find a full range of contracts from Lebara’s website.

You may have the opportunity to hand your PAC code over at the time of ordering a new phone or SIM from Lebara. If so, you will have the option to enter your PAC code during the checkout process. Once your order arrives and you activate the SIM, the transfer process will automatically begin.

If you’re not given the opportunity to hand your PAC code to Lebara at the time of ordering, don’t worry. Instead, you will receive a temporary number with your new Lebara SIM. You will be given the opportunity to hand your PAC code to Lebara and transfer your VOXI number once your order arrives, as detailed in the next step.

Note: Apart from being slightly more convenient, it doesn’t make a difference whether you choose to hand your PAC code to Lebara at the order checkout or after you’ve received your order.

3. Hand the PAC code to Lebara

Once you have your PAC code from VOXI, you simply need to hand it to Lebara to start the transfer process.

If you previously handed your PAC code to Lebara at the time of ordering a new Lebara phone or Lebara SIM during the checkout process, you can skip this step.

Handing your PAC code to Lebara can be done through a number of ways:

1. Online: Fill in the port number form via the Lebara website.
2. Phone: Call 5588 from your Lebara SIM or 0207 0310791 from any other number. Open from 8am to 9pm everyday.

4. Wait for the switch to Lebara to complete

After you’ve handed your PAC code to Lebara, they will notify VOXI that you wish to leave them and transfer your number to Lebara.

It will take 1 to 2 working days for Lebara to transfer your number. Once the transfer has completed, your account with VOXI will automatically be closed.