Switch from Superdrug Mobile to Lycamobile and keep your number using a PAC code
Ofcom’s policies have made it extremely quick and easy to switch and transfer your Superdrug Mobile number to Lycamobile.
It’s completely free to transfer your number - you simply need to request a PAC code from Superdrug Mobile by sending a text message, which takes no more than 2 minutes to arrive. Once you’ve handed the PAC code to Lycamobile, the switching process will take no more than 1 to 2 working days to complete.
If you want to join Lycamobile and get a brand new phone number, without keeping your existing Superdrug Mobile number, the process is almost identical - the only difference being you will need to request a STAC code instead of a PAC code.
Joining Lycamobile from Superdrug Mobile
Joining Lycamobile and transferring your number from Superdrug Mobile is a very easy process, and should take no more than 1 to 2 working days.
You simply need to request a free PAC code from your Superdrug Mobile number, and hand it to Lycamobile.
You can hand your PAC code to Lycamobile at the time of ordering a new Lycamobile phone or Lycamobile SIM, or you can do this after you’ve received your order. When you choose to do this is up to you - it doesn’t make a difference.
After you’ve handed your PAC code to Lycamobile, your number will be transferred to Lycamobile within 1 to 2 working days, and your account with Superdrug Mobile will automatically be closed.
1. Request a PAC code from Superdrug Mobile
Requesting a PAC code from Superdrug Mobile is quick and free. The easiest way to do this is via text:
- Text: From your Superdrug Mobile number, text PAC to 65075 for free. You will receive a reply within 2 minutes, containing your PAC code
- Online: Login to your Superdrug Mobile account and click 'Want to leave Superdrug Mobile?'
You will have 30 days to hand your PAC code to Lycamobile, after which it will expire and you will need to request another one from Superdrug Mobile.
Note: If you wish to switch to Lycamobile, but you want a brand new number without keeping your Superdrug Mobile number, you need to request a STAC code rather than a PAC code from Superdrug Mobile. You can do this by texting STAC to 75075 instead.
2. Order a new phone or SIM from Lycamobile
If you haven’t yet ordered a new SIM or phone with Lycamobile, you can find the cheapest Lycamobile deals through our comparison tools:
You can also find a full range of contracts from Lycamobile’s website.
You may have the opportunity to hand your PAC code over at the time of ordering a new phone or SIM from Lycamobile. If so, you will have the option to enter your PAC code during the checkout process. Once your order arrives and you activate the SIM, the transfer process will automatically begin.
If you’re not given the opportunity to hand your PAC code to Lycamobile at the time of ordering, don’t worry. Instead, you will receive a temporary number with your new Lycamobile SIM. You will be given the opportunity to hand your PAC code to Lycamobile and transfer your Superdrug Mobile number once your order arrives, as detailed in the next step.
Note: Apart from being slightly more convenient, it doesn’t make a difference whether you choose to hand your PAC code to Lycamobile at the order checkout or after you’ve received your order.
3. Hand the PAC code to Lycamobile
Once you have your PAC code from Superdrug Mobile, you simply need to hand it to Lycamobile to start the transfer process.
If you previously handed your PAC code to Lycamobile at the time of ordering a new Lycamobile phone or Lycamobile SIM during the checkout process, you can skip this step.
Handing your PAC code to Lycamobile can be done through a number of ways:
- Online: Fill out the switch form and submit your PAC code
- Phone: Call 322 from your Lycamobile SIM or 0207 132 0322 from any other number
4. Wait for the switch to Lycamobile to complete
After you’ve handed your PAC code to Lycamobile, they will notify Superdrug Mobile that you wish to leave them and transfer your number to Lycamobile.
It will take 1 to 2 working days for Lycamobile to transfer your number. Once the transfer has completed, your account with Superdrug Mobile will automatically be closed.