Switch from SMARTY to Vodafone and keep your number using a PAC code
Ofcom’s policies have made it extremely quick and easy to switch and transfer your SMARTY number to Vodafone.
It’s completely free to transfer your number - you simply need to request a PAC code from SMARTY by sending a text message, which takes no more than 2 minutes to arrive. Once you’ve handed the PAC code to Vodafone, the switching process will take no more than 1 to 2 working days to complete.
If you want to join Vodafone and get a brand new phone number, without keeping your existing SMARTY number, the process is almost identical - the only difference being you will need to request a STAC code instead of a PAC code.
Joining Vodafone from SMARTY
Joining Vodafone and transferring your number from SMARTY is a very easy process, and should take no more than 1 to 2 working days.
You simply need to request a free PAC code from your SMARTY number, and hand it to Vodafone.
You can hand your PAC code to Vodafone at the time of ordering a new Vodafone phone or Vodafone SIM, or you can do this after you’ve received your order. When you choose to do this is up to you - it doesn’t make a difference.
After you’ve handed your PAC code to Vodafone, your number will be transferred to Vodafone within 1 to 2 working days, and your account with SMARTY will automatically be closed.
1. Request a PAC code from SMARTY
Requesting a PAC code from SMARTY is quick and free. The easiest way to do this is via text:
- Text: From your SMARTY number, text PAC to 65075 for free. You will receive a reply within 2 minutes, containing your PAC code
- Online: Login to your SMARTY account and go to Account settings > Manage plan > Leave SMARTY. Alternatively, use the live chat, open 8am - 8pm everyday
You will have 30 days to hand your PAC code to Vodafone, after which it will expire and you will need to request another one from SMARTY.
Note: If you wish to switch to Vodafone, but you want a brand new number without keeping your SMARTY number, you need to request a STAC code rather than a PAC code from SMARTY. You can do this by texting STAC to 75075 instead.
2. Order a new phone or SIM from Vodafone
If you haven’t yet ordered a new SIM or phone with Vodafone, you can find the cheapest Vodafone deals through our comparison tools:
You can also find a full range of contracts from Vodafone’s website.
You may have the opportunity to hand your PAC code over at the time of ordering a new phone or SIM from Vodafone. If so, you will have the option to enter your PAC code during the checkout process. Once your order arrives and you activate the SIM, the transfer process will automatically begin.
If you’re not given the opportunity to hand your PAC code to Vodafone at the time of ordering, don’t worry. Instead, you will receive a temporary number with your new Vodafone SIM. You will be given the opportunity to hand your PAC code to Vodafone and transfer your SMARTY number once your order arrives, as detailed in the next step.
Note: Apart from being slightly more convenient, it doesn’t make a difference whether you choose to hand your PAC code to Vodafone at the order checkout or after you’ve received your order.
3. Hand the PAC code to Vodafone
Once you have your PAC code from SMARTY, you simply need to hand it to Vodafone to start the transfer process.
If you previously handed your PAC code to Vodafone at the time of ordering a new Vodafone phone or Vodafone SIM during the checkout process, you can skip this step.
Handing your PAC code to Vodafone can be done through a number of ways:
- Online: Fill in the online form and enter your details and PAC code
- Phone: Call 191 from your Vodafone SIM or 0333 304 0191 from any other number. Open everyday from 8am - 8pm
- Store: Find your nearest Vodafone store and ask to switch your number to Vodafone
4. Wait for the switch to Vodafone to complete
After you’ve handed your PAC code to Vodafone, they will notify SMARTY that you wish to leave them and transfer your number to Vodafone.
It will take 1 to 2 working days for Vodafone to transfer your number. Once the transfer has completed, your account with SMARTY will automatically be closed.