Switch from Plusnet to VOXI and keep your number using a PAC code
Ofcom’s policies have made it extremely quick and easy to switch and transfer your Plusnet number to VOXI.
It’s completely free to transfer your number - you simply need to request a PAC code from Plusnet by sending a text message, which takes no more than 2 minutes to arrive. Once you’ve handed the PAC code to VOXI, the switching process will take no more than 1 to 2 working days to complete.
If you want to join VOXI and get a brand new phone number, without keeping your existing Plusnet number, the process is almost identical - the only difference being you will need to request a STAC code instead of a PAC code.
Joining VOXI from Plusnet
Joining VOXI and transferring your number from Plusnet is a very easy process, and should take no more than 1 to 2 working days.
You simply need to request a free PAC code from your Plusnet number, and hand it to VOXI.
You can hand your PAC code to VOXI at the time of ordering a new VOXI phone or VOXI SIM, or you can do this after you’ve received your order. When you choose to do this is up to you - it doesn’t make a difference.
After you’ve handed your PAC code to VOXI, your number will be transferred to VOXI within 1 to 2 working days, and your account with Plusnet will automatically be closed.
1. Request a PAC code from Plusnet
Requesting a PAC code from Plusnet is quick and free. The easiest way to do this is via text:
- Text: From your Plusnet number, text PAC to 65075 for free. You will receive a reply within 2 minutes, containing your PAC code
- Online: Login to your Plusnet account and look for the section on leaving Plusnet
- Phone: Call 500 from your Plusnet number or 0800 079 1133 from any other number. Open everyday from 8am to 8pm
You will have 30 days to hand your PAC code to VOXI, after which it will expire and you will need to request another one from Plusnet.
Note: If you wish to switch to VOXI, but you want a brand new number without keeping your Plusnet number, you need to request a STAC code rather than a PAC code from Plusnet. You can do this by texting STAC to 75075 instead.
2. Order a new phone or SIM from VOXI
If you haven’t yet ordered a new SIM or phone with VOXI, you can find the cheapest VOXI deals through our comparison tools:
You can also find a full range of contracts from VOXI’s website.
You may have the opportunity to hand your PAC code over at the time of ordering a new phone or SIM from VOXI. If so, you will have the option to enter your PAC code during the checkout process. Once your order arrives and you activate the SIM, the transfer process will automatically begin.
If you’re not given the opportunity to hand your PAC code to VOXI at the time of ordering, don’t worry. Instead, you will receive a temporary number with your new VOXI SIM. You will be given the opportunity to hand your PAC code to VOXI and transfer your Plusnet number once your order arrives, as detailed in the next step.
Note: Apart from being slightly more convenient, it doesn’t make a difference whether you choose to hand your PAC code to VOXI at the order checkout or after you’ve received your order.
3. Hand the PAC code to VOXI
Once you have your PAC code from Plusnet, you simply need to hand it to VOXI to start the transfer process.
If you previously handed your PAC code to VOXI at the time of ordering a new VOXI phone or VOXI SIM during the checkout process, you can skip this step.
Handing your PAC code to VOXI can be done through a number of ways:
- Online: Login to your VOXI account and go to 'Transfer number'
4. Wait for the switch to VOXI to complete
After you’ve handed your PAC code to VOXI, they will notify Plusnet that you wish to leave them and transfer your number to VOXI.
It will take 1 to 2 working days for VOXI to transfer your number. Once the transfer has completed, your account with Plusnet will automatically be closed.