Switch from BT to 1pMobile and keep your number using a PAC code

Ofcom’s policies have made it extremely quick and easy to switch and transfer your BT number to 1pMobile.

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It’s completely free to transfer your number - you simply need to request a PAC code from BT by sending a text message, which takes no more than 2 minutes to arrive. Once you’ve handed the PAC code to 1pMobile, the switching process will take no more than 1 to 2 working days to complete.

If you want to join 1pMobile and get a brand new phone number, without keeping your existing BT number, the process is almost identical - the only difference being you will need to request a STAC code instead of a PAC code.

Joining 1pMobile from BT

Joining 1pMobile and transferring your number from BT is a very easy process, and should take no more than 1 to 2 working days.

You simply need to request a free PAC code from your BT number, and hand it to 1pMobile.

You can hand your PAC code to 1pMobile at the time of ordering a new 1pMobile phone or 1pMobile SIM, or you can do this after you’ve received your order. When you choose to do this is up to you - it doesn’t make a difference.

After you’ve handed your PAC code to 1pMobile, your number will be transferred to 1pMobile within 1 to 2 working days, and your account with BT will automatically be closed.

1. Request a PAC code from BT

Requesting a PAC code from BT is quick and free. The easiest way to do this is via text:

1. Text: From your BT number, text PAC to 65075 for free. You will receive a reply within 2 minutes, containing your PAC code
2. Online: Login to your BT Mobile account and request a PAC code
3. Phone: Call 150 from your BT Mobile number or 0330 1234 150 from any other number.
   • Monday to Friday: 8am - 9pm
   • Weekends and bank holidays: 8am - 8pm

You will have 30 days to hand your PAC code to 1pMobile, after which it will expire and you will need to request another one from BT.

Note: If you wish to switch to 1pMobile, but you want a brand new number without keeping your BT number, you need to request a STAC code rather than a PAC code from BT. You can do this by texting STAC to 75075 instead.

2. Hand the PAC code to 1pMobile

Once you have your PAC code from BT, you simply need to hand it to 1pMobile to start the transfer process.

If you previously handed your PAC code to 1pMobile at the time of ordering a new 1pMobile phone or 1pMobile SIM during the checkout process, you can skip this step.

Handing your PAC code to 1pMobile can be done through a number of ways:

1. Online: Login to your online account, or talk to customer support via email or live chat. Open between 9am and 5pm on weekdays, excluding bank holidays
2. Phone: Call customer support on 03333 442278. Open between 9am and 5pm on weekdays, excluding bank holidays

3. Wait for the switch to 1pMobile to complete

After you’ve handed your PAC code to 1pMobile, they will notify BT that you wish to leave them and transfer your number to 1pMobile.

It will take 1 to 2 working days for 1pMobile to transfer your number. Once the transfer has completed, your account with BT will automatically be closed.